TofuSecret Delivery Policy
Import Duty, Tax, and VAT
For information about customs, import duties, etc., please inquire with your local customs department.
TofuSecret will not be liable with import duty, taxes, packages conficated or held by customs.
We use USPS, Royal Mail, Canada Post, S.F.Express, HK Post, FedEx, DHL or UPS. We’ll provide a tracking number so that you can estimate her arrival date and time.
Unconditional Return Policy
In the case that there is something wrong with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.
- Product return request must be made within 7 working days from date received.
- Damaged items must be returned together with their original box and receipt.
- Items bought from promotional events (e.g. Anniversary, CyberSale or X’MAS) are not eligible for return and exchange.
If you do not receive your shipment after 2 weeks, please get in touch with us and we will investigate.
Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.
You can choose to have either a prorated refund to your TofuSecret Account or exchange for an item of equal value. And extra expenses caused by return of goods, such as postage, will be paid by Tofu Point.
For more information, please inquire at the Live Chat below or email us at [email protected]