Free Standard Shipping over US$30

Free Standard Shipping over HK$116

Free Standard Shipping over SG$ 41

Free Standard Shipping over € 25

Free Standard Shipping over ¥ 3,173

Free Standard Shipping over € 25

Free Standard Shipping over over AU$ 42

Free Standard Shipping over € 25

Free Standard Shipping over R$ 159 

Free Standard Shipping over CA$ 40

Free Standard Shipping over CHF 27

Free Standard Shipping over ¥ 209

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over £ 23

Free Standard Shipping over € 25

Free Standard Shipping over Ft 8,806

Free Standard Shipping over ₪ 103

Free Standard Shipping over ISK 4,069

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over ₩ 35,799

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over HK$ 233

Free Standard Shipping over RM 127

Free Standard Shipping over € 25

Free Standard Shipping over NOK 273

Free Standard Shipping over SEK 262

Free Standard Shipping over NZ$ 45

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over L 123

Free Standard Shipping over ₽ 2,203

Free Standard Shipping over TW$ 882

Free Standard Shipping over ฿ 931

Free Standard Shipping over ₫ 693,646

Free Standard Shipping over B$ 41

Free Standard Shipping over Rp 441,900

Free Standard Shipping over ₹ 2,252 

Free Standard Shipping over CLP$ 23,151

Free Standard Shipping over Kč 664

Free Standard Shipping over Mex$ 680

Free Standard Shipping over Kn 190

Free Standard Shipping over ₱ 1,473

Free Standard Shipping over د.إ 110

Shipping and Returns

TofuSecret Delivery Policy

Standard Delivery

Standard Delivery

Q. Do you offer free standard shipping?

Yes

Free Standard Shipping over US$30

Free Standard Shipping over HK$116

Free Standard Shipping over SG$ 41

Free Standard Shipping over € 25

Free Standard Shipping over ¥ 3,173

Free Standard Shipping over € 25

Free Standard Shipping over over AU$ 42

Free Standard Shipping over € 25

Free Standard Shipping over R$ 159 

Free Standard Shipping over CA$ 40

Free Standard Shipping over CHF 27

Free Standard Shipping over ¥ 209

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over £ 23

Free Standard Shipping over € 25

Free Standard Shipping over Ft 8,806

Free Standard Shipping over ₪ 103

Free Standard Shipping over ISK 4,069

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over ₩ 35,799

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over HK$ 233

Free Standard Shipping over RM 127

Free Standard Shipping over € 25

Free Standard Shipping over NOK 273

Free Standard Shipping over SEK 262

Free Standard Shipping over NZ$ 45

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over L 123

Free Standard Shipping over ₽ 2,203

Free Standard Shipping over TW$ 882

Free Standard Shipping over ฿ 931

Free Standard Shipping over ₫ 693,646

Free Standard Shipping over B$ 41

Free Standard Shipping over Rp 441,900

Free Standard Shipping over ₹ 2,252 

Free Standard Shipping over CLP$ 23,151

Free Standard Shipping over Kč 664

Free Standard Shipping over Mex$ 680

Free Standard Shipping over Kn 190

Free Standard Shipping over ₱ 1,473

Free Standard Shipping over د.إ 110

Q. Generally, how long does it take for standard delivery service?

*Please understand that shipping time is out of our control, some of the countries’ local custom might be taking a longer time to release shipments.

Standard Delivery – Airfreight Service Resumption on Key Destinations (As of 1 September 2020)

Continent Airfreight Service Resumption on Key Destinations (As of 1 September 2020)
Asia China, Indonesia, Macao, Malaysia, the Philippines, Singapore, Thailand and Vietnam
North America United States
Central and South America Mexico
Europe Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom

*TofuSecret owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.

 

Standard Delivery – Taken Time

Shipping Date Destinations Taken Time
After 1 Sep 2020 USA , Mexico Airfreight services for the standard delivery have been fully restored. It only takes about 4-10 working days to deliver to THE US (only for the time of delivery, not including the processing time before delivery)
On  or Before 31 Aug 2020 USA, Mexico It may take 2-10 more weeks for the standard delivery on top of the suggested time below (if you choose standard delivery, we ship your package via post office. Due to the outbreak, many flights have been canceled and post offices will use different methods to make delivery according to the situation that it is likely the post office may use sea transportation instead. So it’s normal to take a few weeks, even 1-2 month or more to reach the destinations. ).
Til Today Canada, Australia and New Zealand It may take 2-10 more weeks for the standard delivery on top of the suggested time below (if you choose standard delivery, we ship your package via post office. Due to the outbreak, many flights have been canceled and post offices will use different methods to make delivery according to the situation that it is likely the post office may use sea transportation instead. So it’s normal to take a few weeks, even 1-2 month or more to reach the destinations. ).
After 1 Sep 2020 Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom Airfreight services for the standard delivery have been fully restored. It only takes about 4-10 working days to deliver to these destinations (only for the time of delivery, not including the processing time before delivery)
On  or Before 31 Aug 2020 Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom It may take 2-10 more weeks for the standard delivery on top of the suggested time below (if you choose standard delivery, we ship your package via post office. Due to the outbreak, many flights have been canceled and post offices will use different methods to make delivery according to the situation that it is likely the post office may use sea transportation instead. So it’s normal to take a few weeks, even 1-2 month or more to reach the destinations. ).*TofuSecret owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.

We cannot absolutely guarantee the delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.

Please find charges and taken time in the Table below. (This is the estimated delivery time required under normal circumstances. In particular, please note the above announcement)

All charges in tables refer to standard prices. Please remember that as long as you spend the specified amount, you will be entitled to free delivery service.

Free Standard Shipping over US$30

Free Standard Shipping over HK$116

Free Standard Shipping over SG$ 41

Free Standard Shipping over € 25

Free Standard Shipping over ¥ 3,173

Free Standard Shipping over € 25

Free Standard Shipping over over AU$ 42

Free Standard Shipping over € 25

Free Standard Shipping over R$ 159 

Free Standard Shipping over CA$ 40

Free Standard Shipping over CHF 27

Free Standard Shipping over ¥ 209

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over £ 23

Free Standard Shipping over € 25

Free Standard Shipping over Ft 8,806

Free Standard Shipping over ₪ 103

Free Standard Shipping over ISK 4,069

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over ₩ 35,799

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over HK$ 233

Free Standard Shipping over RM 127

Free Standard Shipping over € 25

Free Standard Shipping over NOK 273

Free Standard Shipping over SEK 262

Free Standard Shipping over NZ$ 45

Free Standard Shipping over € 25

Free Standard Shipping over € 25

Free Standard Shipping over L 123

Free Standard Shipping over ₽ 2,203

Free Standard Shipping over TW$ 882

Free Standard Shipping over ฿ 931

Free Standard Shipping over ₫ 693,646

Free Standard Shipping over B$ 41

Free Standard Shipping over Rp 441,900

Free Standard Shipping over ₹ 2,252 

Free Standard Shipping over CLP$ 23,151

Free Standard Shipping over Kč 664

Free Standard Shipping over Mex$ 680

Free Standard Shipping over Kn 190

Free Standard Shipping over ₱ 1,473

Free Standard Shipping over د.إ 110
Region Destinations Charges
(Local Currency)
Taken Time (Working Days
Asia Philipines 410 ₱ 7-10
Asia Philipines 410 ₱ 7-10
Malaysia RM 29 7-10
Thailand 250 ฿ 7-10
Singapore S$10 7-10
India 930 ₹ 7-10
Indonesia 95,540 Rp 7-10
Oceania Australia AU$15 7-10
New Zealand NZ$14 7-10
Middle East UAE 59 AED 9-13
America Canada CA$15 7-10
US $9 7-10
Mexico MX$270 7-10
Brazil R$ 55 7-10
Chile CLP 12,490 11-13
Europe Belgium 12€ 7-10
Germany 10€ 7-10
France 9€ 7-10
Netherlands 10€ 7-10
UK £9 7-10
Italy 15€ 7-10
Ireland 12€ 7-10
Denmark 81 kr. 7-10
Finland 12€ 7-10
Spain 10€ 7-10
Poland 12€ 7-10
Croatia 110 kn 4-6
Romania 69 lei 4-6
Montenegro 38€ 40-80

*Countries not listed above will be charged USD 18.00 for normal shipping service.

Important notice about Tracking for Standard Delivery

Processing and delivery information of mail at the destination is supplied by the destination postal administration. According to the international postal operation arrangements of the Universal Postal Union, postal administrations are not bound to release processing and delivery information of “international registered mail”, and postal administrations of the following countries/regions have ceased to release such information:

1. Canada

2. Netherlands

3. United States of America

In short, if you are located in Canada, the United States, or the Netherlands, and you choose a standard delivery service, your package may not be able to use the tracking function. If tracking is important to you and you are from the United States, Canada or the Netherlands, please choose express delivery.

Express Delivery

Express Delivery

But if you prefer speedy delivery, please find charges in the Table below.

Region Charges
(Local Currency)
Taken Time
(Working Days)
Asia Philipines 960 ₱ 2-3
Malaysia RM 65 1-3
Thailand 460 ฿ 2-3
Singapore $19 1-3
India 1920 ₹ 2-3
Indonesia 245,670 Rp 2-3
Oceania Australia $47 4-5
New Zealand $61 4-5
Middle East UAE 100 AED 2-3
America Canada $41 2-3
US $20 2-3
Mexico $640 2-3
Brazil R$ 150 3-5
Chile $47,600 3-5
Europe Belgium 24€ 2-3
Germany 24€ 2-3
France 24€ 2-3
Netherlands 24€ 2-3
UK £20 2-3
Italy 30€ 2-3
Ireland 26€ 2-3
Denmark 220 kr. 2-3
Finland 29€ 2-3
Spain 27€ 2-3
Poland 32€ 2-3
Croatia 360 kn 2-4
Romania 172 lei 2-4
Montenegro 84€ 2-4

*Countries not listed above will be charged USD 40.00 for express shipping service.

Import Duty, Tax, and VAT

For information about customs, import duties, etc., please inquire with your local customs department.

TofuSecret will not be liable with import duty, taxes, packages conficated or held by customs.


Shipping Partners

We use USPS, Royal Mail, Canada Post, S.F.Express, HK Post, FedEx, DHL or UPS. We’ll provide a tracking number so that you can estimate her arrival date and time.

Unconditional Return Policy

In the case that there is something wrong with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.

  • Product return request must be made within 7 working days from date received. 
  • Damaged items must be returned together with their original box and receipt. 
  • Items bought from promotional events (e.g. Anniversary, CyberSale or X’MAS) are not eligible for return and exchange.

If you do not receive your shipment after 2 weeks, please get in touch with us and we will investigate.

Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.

What will I get back after returning the item(s)?

You can choose to have either a prorated refund to your TofuSecret Account or exchange for an item of equal value. And extra expenses caused by return of goods, such as postage, will be paid by Tofu Point.

For more information, please inquire at the Live Chat below or email us at [email protected]

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